Return & Exchange Policy

At Maksera Foods, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery

  • The wrong item has been delivered

  • The product packaging is defective

To be eligible for a return:

  • The request must be made within 48 hours of delivery

  • The product must be unused and in its original packaging

  • Proof of purchase (order ID or invoice) must be provided

2. Non-Returnable Items

Due to the nature of food products, the following items are not eligible for return:

  • Opened or used food products

  • Products with damaged packaging caused after delivery

  • Products returned after the allowed return period

3. Exchange Policy

We offer exchange only in the following cases:

  • Damaged product received

  • Incorrect product delivered

Once the issue is verified, we will arrange a replacement of the same product, subject to availability.

4. Refund Policy

If a replacement is not available, a refund may be issued.

Refunds will be processed through the original payment method and may take 5-7 business days to reflect in your account.

5. Return Process

To request a return or exchange:

  1. Contact our support team within 48 hours of delivery

  2. Share your order number and product images

  3. Our team will review and confirm the return/exchange process

6. Shipping Charges

  • If the return is due to our mistake (damaged or wrong product), we will cover the return shipping cost.

  • If the return request does not meet our policy conditions, the request may be declined.

7. Contact for Support

  1. For any return or exchange requests, please contact us through the email or phone number provided on our Contact Us page.